There’s no proof he didn’t give you the items, you could easily trying to be scamming us (the mods) into giving you 100k, when you could’ve just excluded the part where he gave you the items. So for now, I don’t think you’ll get refunded.
Give her another chance, however there should be probation, if she messes up in 2 weeks after being unbanned, there’s just no more chances. 2 weeks probation is my opinion